Privacy Policy

Effective date: September 22, 2026

Cochran Insurance Agency, Inc. ("Cochran Insurance," "we," "us," or "our") respects your privacy. This policy explains what information we collect through cochraninsuranceinc.com and our related pages (the "Site"), how we use it, and the choices you have.

1. Information We Collect

We collect information in the following ways:

Information you provide directly — your name, phone number, email address, ZIP code or address, and details about the coverage you're asking about, when you fill out a quote request, contact form, or call us.
Chat assistant conversations — if you use the AI chat widget on our Site, the questions you type and the assistant's responses may be logged for quality review and to improve the assistant's answers. Do not share sensitive personal information (such as Social Security numbers, financial account numbers, or detailed medical information) in the chat — call us directly for anything sensitive.
Automatically collected information — like most websites, our Site and hosting provider may log standard technical information such as IP address, browser type, device type, and pages visited, generally for security and site performance purposes.

2. How We Use Your Information

To respond to your quote requests and questions
To provide insurance quotes and, if you choose, to bind or service a policy
To communicate with you about your inquiry, policy, or account by phone, email, or text if you've provided consent to be contacted that way
To improve our Site and chat assistant
To comply with legal and regulatory obligations, including state insurance regulations

We do not sell your personal information to third parties. We may share information with the insurance carriers we work with as necessary to obtain a quote or place coverage on your behalf, and with service providers who help us operate the Site (such as our web host).

3. Text Messages & Phone Calls

If you provide your phone number and opt in to receive texts or calls, we'll use it to follow up about your quote or policy. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can ask us to stop calling at any time. Providing consent to be contacted is never a condition of purchasing insurance from us.

4. Your Privacy Rights (Virginia Residents)

Under the Virginia Consumer Data Protection Act (VCDPA), Virginia residents have the right to:

Confirm whether we are processing your personal data, and access it
Correct inaccuracies in your personal data
Request deletion of your personal data
Obtain a copy of your data in a portable format
Opt out of the processing of your data for targeted advertising, the sale of personal data, or certain profiling

To exercise any of these rights, contact us using the information at the bottom of this page. We will not discriminate against you for exercising your privacy rights.

5. Medicare-Related Marketing

If you interact with our Medicare-focused pages or agents, please note: we do not offer every plan available in your area. Any information we provide is limited to the plans we do offer. Contact Medicare.gov or 1-800-MEDICARE (TTY users should call 1-877-486-2048), 24 hours a day/7 days a week, to get information on all of your options.

6. Children's Privacy

Our Site is intended for adults seeking insurance information and is not directed at children. We do not knowingly collect personal information from anyone under 13.

7. Cookies & Tracking

Our Site may use basic cookies or similar technology for functionality and to understand how visitors use the Site. You can control cookies through your browser settings.

8. Data Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent update.

10. Contact Us

Cochran Insurance Agency, Inc.
538 Piney Forest Rd, Danville, VA 24540
Phone: (434) 793-5000
Email: cochranins@comcast.net

View our Terms of Service →